How to join the virtual run?
Can I sign up more than 1 participant under 1 checkout?
Yes, can. When submitting the run record, need to submit separately (example: 2 participants, submit 2 forms).
What payment mode can accept by myrace365.com?
We accept major credit card/debit card payment and online bank transfer.
What is the process for bank transfer?
Once successfully signed up and selected the direct bank transfer mode of payment, you are required to make payment to our CIMB BANK BERHAD bank account at 8010341203 (Business name: Live 365 Technology PLT), do remember to insert your order number in the reference.
After successfully transfer the payment, kindly submit to t.ly/qQ3w
When will we receive our medal or/and T-shirt?
3-5 working weeks after the end of the run campaign (after last day of the run record submission).
*Due to Covid-19 pandemic, may experience the delivery delay from our delivery partner.
How to submit the run record?
Kindly submit your run record on this form:
Find out more at https://t.ly/dLOf
Can I request for refund if I change of mind?
If you wish to cancel the order due to a change of mind, this is not allowed.
How to reset my password?
Kindly proceed to https://myrace365.com/forgot-password for password reset. After submitted your email or username, you will received an email for password reset.
What are the payment methods available?
We accept major Mastercard/Visa Card/American Express/Discover Card/Malaysia Local Bank Transfer (FPX – direct connect to your online banking)/Apple Pay.